Ok, I'm NOT going to sugar coat my experiences. I will inform you of my experience. I cannot speak highly enough of the service my 2007 VW NBC receives from Rob's Import Service. Whenever I call and ask if I can get my car in sooner, rather than later, they always seem to be able to fit me in. I started going to Rob's after I learned that a friend was working here and my friend spoke highly of Rob and his service along with his excellent customer service before, during and afterwards. You will NOT be disappointed by this gentleman's straight forwardness to his business...which is that of your automobile. The service writers also care about your car and listen carefully to any issues you may have. One other note here I'd like to mention, this is a small shop with highly trained technicians and because the shop is small, they pay particular attention to every detail of your automobile, in other words they treat your automobile as if it were their own Long story short, I highly recommend this service facility over any others. You will be pleasantly surprised, and more than likely pass along to your friends as i have about taking their vehicles to Rob's.